The Service Design Studio at the New York City Mayor’s Office for Economic Opportunity is the first-ever service design agency housed within a local government. Our tight team of creative strategists equip city employees with methods to design public services with the people who use them. As the Studio approaches our one year anniversary, we are following our own advice and improving our core offerings with input from our clients and peers. Studio leaders Mari Nakano and Caroline Bauer will present the Studio’s unique model and ask attendees to critique a new workshop curriculum we’ve created to build the capacity of hundreds of New York City public servants to continuously improve government services. This session will build a mini-community of practice around civic service design and crush the paper tiger assumptions that public sector constraints stifle design innovation. Participants will develop skills to teach design to beginners, build insights on how to work with government clients, and receive new tools for doing this work in their own contexts.
What topics will be covered?
Design research and strategy in the context of government
Service Design Studio methodology and best practices
Civic Service Design Tools + Tactics
Civic Service Design overview
Building partnerships inside government
What exercises will be done?
Paper-based user interface design
Brainstorming how to measure the impact of design
Constructive critiquing and feedback
What will the audience take away from this workshop?
Learn the basics of Service Design in the public sector
Opportunities to share and understand new design approaches with your peers
Ways to bring what you learn back to your team and communities
Understanding and considering new ways to measure the impact of design in the public sector
Any requirements for attending?