The Service Design Studio at the New York City Mayor’s Office for Economic Opportunity is the first-ever service design agency housed within a local government. Our tight team of creative strategists  equip city employees with methods to design public services with the people who use them.  As the Studio approaches our one year anniversary, we are following our own advice and improving our core offerings with input from our clients and peers. Studio leaders Mari Nakano and Caroline Bauer will present the Studio’s unique model and ask attendees to critique a new workshop curriculum we’ve created to build the capacity of hundreds of New York City public servants to continuously improve government services. This session will build a mini-community of practice around civic service design and crush the paper tiger assumptions that public sector constraints stifle design innovation. Participants will develop skills to teach design to beginners, build insights on how to work with government clients, and receive new tools for doing this work in their own contexts.  

What topics will be covered?

Design research and strategy in the context of government

Service Design Studio methodology and best practices

Civic Service Design Tools + Tactics

Civic Service Design overview

Building partnerships inside government

What exercises will be done?

Refining prototypes

Paper-based user interface design

Brainstorming how to measure the impact of design

Constructive critiquing and feedback

What will the audience take away from this workshop?

Learn the basics of Service Design in the public sector

Opportunities to share and understand new design approaches with your peers

Ways to bring what you learn back to your team and communities

Understanding and considering new ways to measure the impact of design in the public sector

Any requirements for attending?