The Inclusive Service Design Workshop will bring together three important areas of design to challenge practitioners to think big and broad when it comes to meeting customer needs.  It will not be your average run-of-the-mill "diversity in design" workshop.  Instead, we focus on three areas - Accessibility, Multiculturalism, and Innovation of Experiences - to present a service design toolkit that will provide a fresh perspective for how we might create enriching experiences for all, even if it means pushing beyond our own limits of knowledge and understanding.

What topics will be covered?

Accessibility, Multiculturalism, and Innovation of Experiences

What exercises will be done?

This will be a workshop that will feature engaging content delivery for each topic (30-40 mins X 3 = 2 hrs), hands-on activities and participant experiences using the Inclusive Design toolkit (3 X 30 mins = 1.5 hrs), and workshop close-out activities, such as check for alignment/reflection, team share-outs, and final Q&A (30 mins).

What will the audience take away from this workshop?

Attendees will walk away with a service design toolkit that will provide a fresh perspective for how we might create enriching experiences for all, even if it means pushing beyond our own limits of knowledge and understanding.

Any requirements for attending?

No.