Day 2 – Aug 30, 2017
Full Day 9:00 - 5:00 PM

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    Leading Effective Co-creation Sessions

    Today’s complex design challenges require that designers be able to effectively collaborate in real-time with people from diverse backgrounds and experiences. view more…

    Location: Grand C
    Jorge Arango, Futuredraft Partner
    Chris Baum, Futuredraft Partner
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    Low Tech Data Visualization - Theory and Practice

    Visualization is an increasingly important part of making sense of our highly networked, data-rich world. view more…

    Location: Grand B
    Matt Nish-Lapidus, Independent/CIID Designer, Artist, and Teacher
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    Responsive Web Design Workshop

    Ready for responsive? It’s not just about layout anymore: a responsive redesign will uncover challenges with your current design, development, and publishing processes. view more…

    Location: Grand A
    Ethan Marcotte, ethanmarcotte.com Web designer, author of “Responsive Web Design”
    Karen McGrane, Bond Art + Science Managing Partner
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    User research: Uncovering compelling insights through interviews

    Interviewing users is undeniably one of the most valuable and commonly used user research tools. view more…

    Location: Bayview A
    Steve Portigal, Portigal Consulting Principal

Day 2 – Aug 30, 2017
Morning 9:00 - 12:30 PM

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    Culture Design for Humans

    So, do you want to improve, shape, or design the culture of your organization? Perhaps you want your organization to be more design-centered, creative, or simply more collaborative. view more…

    Location: Seacliff D
    Alla Zollers, We ♥ Work Leadership Coach & Culture Designer
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    Machine Learning for Designers

    The workshop consists of a brief overview of what's currently possible with machine learning, followed by an outcome-based service design project prompted by real-world opportunities. view more…

    Location: Seacliff A
    Scott Sullivan, Capital One Service Designer
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    Rapid Service Prototyping

    Nothing makes a bigger difference to getting a service right than making it tangible early in the design process. view more…

    Location: Seacliff B
    Jess McMullin, Situ Strategy Principal
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    Service Experience Games: Design them. Play them.

    Here’s a little secret: your customer knows your business really well. view more…

    Location: Seacliff C
    Iran Narges, Capital One Director, Service Design
    Kendra Shimmell, Capital One Head of Service Design
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    Welcome to the Holodeck: Augmented Reality, Virtual Reality, and the Future of Experience Design

    Augmented reality apps, such as Pokémon Go, let people see digital renderings in their physical reality. view more…

    Location: Bayview B
    Jessica Outlaw, The Extended Mind Behavioral Scientist and VR Researcher
    Isabelle D'Arcy, The Extended Mind Virtual Reality Evangelist

Day 2 – Aug 30, 2017
Afternoon 1:30 - 5:00 PM

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    Design Your Design Organization

    As the move to establish in-house design teams accelerates, it turns out there’s very little common wisdom on what makes for a successful design organization. view more…

    Location: Bayview B
    Peter Merholz, Snagajob VP of Design
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    Getting Started With Customer Journeys

    A workshop to help you make customer journeys a part of your design toolset. view more…

    Location: Seacliff A
    Boon Sheridan, Coincidental Arts Designer
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    Mapping Multi-Channel Ecosystems

    In today's world, we’re dealing with ever expanding multi-device multi-screen multi-service ecosystems across multiple channels. view more…

    Location: Seacliff C
    Cornelius Rachieru, Ampli2de Inc. Managing Director
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    Opening the Door: An Exploration of Design for Transcendent User Experience

    Experiences of wonder, awe and transcendence cannot easily be described in words; they cannot be planned or anticipated but only invited. view more…

    Location: Seacliff D
    Elizabeth Buie, Sigma Consulting Solutions Ltd Senior User Experience Consultant
    Alastair Somerville, Acuity Design Sensory Design Consultant
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    The Creative Power of Personal Storytelling

    Design, like other creative and innovative work, requires us to re-think and re-imagine the world around us. view more…

    Location: Seacliff B
    Camille DePutter, Storytelling with Heart Storyteller

Day 3 – Aug 31, 2017
Full Day 9:00 - 5:00 PM

  • Login to Reserve

    Leading Effective Co-creation Sessions

    Today’s complex design challenges require that designers be able to effectively collaborate in real-time with people from diverse backgrounds and experiences. view more…

    Location: Grand C
    Jorge Arango, Futuredraft Partner
    Chris Baum, Futuredraft Partner
  • Login to Reserve

    Low Tech Data Visualization - Theory and Practice

    Visualization is an increasingly important part of making sense of our highly networked, data-rich world. view more…

    Location: Grand B
    Matt Nish-Lapidus, Independent/CIID Designer, Artist, and Teacher
  • Login to Reserve

    Responsive Web Design Workshop

    Ready for responsive? It’s not just about layout anymore: a responsive redesign will uncover challenges with your current design, development, and publishing processes. view more…

    Location: Grand A
    Ethan Marcotte, ethanmarcotte.com Web designer, author of “Responsive Web Design”
    Karen McGrane, Bond Art + Science Managing Partner
  • Login to Reserve

    User research: Uncovering compelling insights through interviews

    Interviewing users is undeniably one of the most valuable and commonly used user research tools. view more…

    Location: Bayview A
    Steve Portigal, Portigal Consulting Principal

Day 3 – Aug 31, 2017
Morning 9:00 - 12:30 PM

  • Login to Reserve

    Culture Design for Humans

    So, do you want to improve, shape, or design the culture of your organization? Perhaps you want your organization to be more design-centered, creative, or simply more collaborative. view more…

    Location: Seacliff D
    Alla Zollers, We ♥ Work Leadership Coach & Culture Designer
  • Login to Reserve

    Machine Learning for Designers

    The workshop consists of a brief overview of what's currently possible with machine learning, followed by an outcome-based service design project prompted by real-world opportunities. view more…

    Location: Seacliff A
    Scott Sullivan, Capital One Service Designer
  • Login to Reserve

    Rapid Service Prototyping

    Nothing makes a bigger difference to getting a service right than making it tangible early in the design process. view more…

    Location: Seacliff B
    Jess McMullin, Situ Strategy Principal
  • Login to Reserve

    Service Experience Games: Design them. Play them.

    Here’s a little secret: your customer knows your business really well. view more…

    Location: Seacliff C
    Iran Narges, Capital One Director, Service Design
    Kendra Shimmell, Capital One Head of Service Design
  • Login to Reserve

    Welcome to the Holodeck: Augmented Reality, Virtual Reality, and the Future of Experience Design

    Augmented reality apps, such as Pokémon Go, let people see digital renderings in their physical reality. view more…

    Location: Bayview B
    Jessica Outlaw, The Extended Mind Behavioral Scientist and VR Researcher
    Isabelle D'Arcy, The Extended Mind Virtual Reality Evangelist

Day 3 – Aug 31, 2017
Afternoon 1:30 - 5:00 PM

  • Login to Reserve

    Design your Design Organization

    As the move to establish in-house design teams accelerates, it turns out there’s very little common wisdom on what makes for a successful design organization. view more…

    Location: Bayview B
    Peter Merholz, Snagajob VP of Design
  • Login to Reserve

    Getting Started With Customer Journeys

    A workshop to help you make customer journeys a part of your design toolset. view more…

    Location: Seacliff A
    Boon Sheridan, Coincidental Arts Designer
  • Login to Reserve

    Mapping Multi-Channel Ecosystems

    In today's world, we’re dealing with ever expanding multi-device multi-screen multi-service ecosystems across multiple channels. view more…

    Location: Seacliff C
    Cornelius Rachieru, Ampli2de Inc. Managing Director
  • Login to Reserve

    Opening the Door: An Exploration of Design for Transcendent User Experience

    Experiences of wonder, awe and transcendence cannot easily be described in words; they cannot be planned or anticipated but only invited. view more…

    Location: Seacliff D
    Elizabeth Buie, Sigma Consulting Solutions Ltd Senior User Experience Consultant
    Alastair Somerville, Acuity Design Sensory Design Consultant
  • Login to Reserve

    The Creative Power of Personal Storytelling

    Design, like other creative and innovative work, requires us to re-think and re-imagine the world around us. view more…

    Location: Seacliff B
    Camille DePutter, Storytelling with Heart Storyteller