Day 2 – Aug 26, 2015
Morning 9:00 - 12:30 PM

  • Content-First Design

    Design better experiences by first mapping the conversation you want to have with customers, then designing around it. view more…

    Steph Hay, Capital One Head of Content Strategy
  • Crafting the Experience: Mapping the Story to Get From Ideas to Output

    Stories and storytelling are great tools to help us ideate and conceptualize experiences, blue sky ideas, features, flows, and more. view more…

    Lis Hubert, Hubert Experience Design Independent Consultant
    Donna Lichaw, WNYC/NY Public Radio Knight Foundation Fellow
  • Experience Mapping

    As services become more interconnected across channels and devices—and more importantly across time and space—it’s becoming increasingly important to find ways to gain insight about customers’ interactions with your service. view more…

    Chris Risdon, Capital One Head of Design, Capital One Labs
  • From Insight to Interaction

    When you talk to users or stakeholders as part of the design process, you'll inevitably be asked to design features that are convoluted, contradictory or odd. view more…

    Giles Colborne, cxpartners Managing Director
  • Soft Skills Are Hard

    Working successfully in today’s professional environments entails communicating and collaborating with a diverse range of individuals in other geographies, organizations and disciplines. view more…

    Steve Portigal, Portigal Consulting Principal
  • The Context Walk: Perception and Understanding in User Environments

    Learn how to see and shape the way context works in user experiences, by exploring and analyzing the real-life environs surrounding the workshop. view more…

    Andrew Hinton, The Understanding Group Information Architect and Author
  • Think Like Them - Empathy Driven Solutions

    Stuck on a problem? Don’t fully understand your user? This interactive workshop gives you the tools to have empathy and understanding for your user. view more…

    Denise Jacobs, The Creative Dose Founder and Chief Creativity Evangelist
    Jessie Shternshus, The Improv Effect Founder of The Improv Effect and Author of CTRLShift
  • UX/IO

    Learn to apply your design skills to connected environments and the Internet of Things in this hands on workshop. view more…

    Scott Sullivan, Adaptive Path Experience Designer
  • Working With Service Blueprints

    From multi-touchpoint services to multi-channel digital products, the experiences we design are getting more and more complex. view more…

    Nick Remis, Adaptive Path Experience Designer

Day 2 – Aug 26, 2015
Afternoon 1:30 - 5:00 PM

  • Animation and Motion Design: in Process, in Practice

    Animation is becoming a key tool for creating experiences that captivate, and products that use subtle animation to further the user experience will win out over their clunky counterparts. view more…

    Rachel Nabors, Tin Magpie and Web Animation Weekly Web Animations Expert
  • Designing Products for Behavior Change

    This workshop is about making products that help users take specific, targeted actions. view more…

    Stephen Wendel, Morningstar Head of Behavioral Science
  • Designing Wearable Experiences

    Wearable UX is intimate and personal. view more…

    Alastair Somerville, Acuity Design Sensory Design Consultant
  • Humans, consumers, customers and users

    Experience and service design are trending. view more…

    Ben Reason, Livework Partner - Service Design, Senior Service Designer
  • Hypothesis Driven Product Development

    Innovative Accounting will land you in prison, but Innovation Accounting will land you a product that matters. view more…

    David Bland, Neo Principal
  • Information Architecture for Everybody

    No matter what your job or mission in life: if you are working with other people you are dealing with information architecture. view more…

    Abby Covert, Information Architecture Institute Information Architect
  • Kapow!: Participatory Exercises For Powerful Research Collaboration

    You want to truly know the people you’re designing for. view more…

    Leah Rader, Spring Studio Principal Researcher
  • Practical Techniques for Field Research

    Regardless if it’s the first time or your hundredth time, conducting any sort of field research is always a bit of a daunting task. view more…

    Brad Nunnally, 18F & Co-Author of Designing The Conversation Experience Designer
  • The Power of Story

    Are you making arguments with cold hard facts and failing? Have you heard that story is a powerful way to win friends and influence people, but don't know where to start? Do you love story, but don't understand how it has anything to do with your work? Stories fuel our lives. view more…

    Christina Wodtke, California College of the Arts Associate Professor

Day 3 – Aug 27, 2015
Morning 9:00 - 12:30 PM

  • Content-First Design

    Design better experiences by first mapping the conversation you want to have with customers, then designing around it. view more…

    Steph Hay, Capital One Head of Content Strategy
  • Crafting the Experience: Mapping the Story to Get From Ideas to Output

    Stories and storytelling are great tools to help us ideate and conceptualize experiences, blue sky ideas, features, flows, and more. view more…

    Lis Hubert, Hubert Experience Design Independent Consultant
    Donna Lichaw, WNYC/NY Public Radio Knight Foundation Fellow
  • Experience Mapping

    As services become more interconnected across channels and devices—and more importantly across time and space—it’s becoming increasingly important to find ways to gain insight about customers’ interactions with your service. view more…

    Chris Risdon, Capital One Head of Design, Capital One Labs
  • From Insight to Interaction

    When you talk to users or stakeholders as part of the design process, you'll inevitably be asked to design features that are convoluted, contradictory or odd. view more…

    Giles Colborne, cxpartners Managing Director
  • Soft Skills Are Hard

    Working successfully in today’s professional environments entails communicating and collaborating with a diverse range of individuals in other geographies, organizations and disciplines. view more…

    Steve Portigal, Portigal Consulting Principal
  • The Context Walk: Perception and Understanding in User Environments

    Learn how to see and shape the way context works in user experiences, by exploring and analyzing the real-life environs surrounding the workshop. view more…

    Andrew Hinton, The Understanding Group Information Architect and Author
  • Think Like Them - Empathy Driven Solutions

    Stuck on a problem? Don’t fully understand your user? This interactive workshop gives you the tools to have empathy and understanding for your user. view more…

    Denise Jacobs, The Creative Dose Founder and Chief Creativity Evangelist
    Jessie Shternshus, The Improv Effect Founder of The Improv Effect and Author of CTRLShift
  • UX/IO

    Learn to apply your design skills to connected environments and the Internet of Things in this hands on workshop. view more…

    Scott Sullivan, Adaptive Path Experience Designer
  • Working With Service Blueprints

    From multi-touchpoint services to multi-channel digital products, the experiences we design are getting more and more complex. view more…

    Nick Remis, Adaptive Path Experience Designer

Day 3 – Aug 27, 2015
Afternoon 1:30 - 5:00 PM

  • Animation and Motion Design: in Process, in Practice

    Animation is becoming a key tool for creating experiences that captivate, and products that use subtle animation to further the user experience will win out over their clunky counterparts. view more…

    Rachel Nabors, Tin Magpie and Web Animation Weekly Web Animations Expert
  • Designing Products for Behavior Change

    This workshop is about making products that help users take specific, targeted actions. view more…

    Stephen Wendel, Morningstar Head of Behavioral Science
  • Designing Wearable Experiences

    Wearable UX is intimate and personal. view more…

    Alastair Somerville, Acuity Design Sensory Design Consultant
  • Humans, consumers, customers and users

    Experience and service design are trending. view more…

    Ben Reason, Livework Partner - Service Design, Senior Service Designer
  • Hypothesis Driven Product Development

    Innovative Accounting will land you in prison, but Innovation Accounting will land you a product that matters. view more…

    David Bland, Neo Principal
  • Information Architecture for Everybody

    No matter what your job or mission in life: if you are working with other people you are dealing with information architecture. view more…

    Abby Covert, Information Architecture Institute Information Architect
  • Kapow!: Participatory Exercises For Powerful Research Collaboration

    You want to truly know the people you’re designing for. view more…

    Leah Rader, Spring Studio Principal Researcher
  • Practical Techniques for Field Research

    Regardless if it’s the first time or your hundredth time, conducting any sort of field research is always a bit of a daunting task. view more…

    Brad Nunnally, 18F & Co-Author of Designing The Conversation Experience Designer
  • The Power of Story

    Are you making arguments with cold hard facts and failing? Have you heard that story is a powerful way to win friends and influence people, but don't know where to start? Do you love story, but don't understand how it has anything to do with your work? Stories fuel our lives. view more…

    Christina Wodtke, California College of the Arts Associate Professor