Day 2 – Aug 30, 2017
Full Day 9:00 - 5:00 PM

  • Leading Effective Co-creation Sessions

    Today’s complex design challenges require that designers be able to effectively collaborate in real-time with people from diverse backgrounds and experiences. view more…

    Jorge Arango, Futuredraft Partner
  • Low Tech Data Visualization - Theory and Practice

    Visualization is an increasingly important part of making sense of our highly networked, data-rich world. view more…

    Matt Nish-Lapidus, Independent/CIID Designer, Artist, and Teacher
  • Responsive Web Design Workshop

    Ready for responsive? It’s not just about layout anymore: a responsive redesign will uncover challenges with your current design, development, and publishing processes. view more…

    Ethan Marcotte, ethanmarcotte.com Web designer, author of “Responsive Web Design”
    Karen McGrane, Bond Art + Science Managing Partner
  • User research: Uncovering compelling insights through interviews

    Interviewing users is undeniably one of the most valuable and commonly used user research tools. view more…

    Steve Portigal, Portigal Consulting Principal

Day 2 – Aug 30, 2017
Morning 9:00 - 12:30 PM

  • Culture Design for Designers

    So, do you want to improve, shape, or design the culture of your organization? Perhaps you want your organization to be more design-centered, creative, or simply more collaborative. view more…

    Alla Zollers, We ♥ Work Leadership Coach & Culture Designer
  • ML/UX

    The workshop consists of a brief overview of what's currently possible with machine learning, followed by an outcome-based service design project prompted by real-world opportunities. view more…

    Scott Sullivan, Adaptive Path Service Designer
  • Rapid Service Prototyping

    Nothing makes a bigger difference to getting a service right than making it tangible early in the design process. view more…

    Jess McMullin, Situ Strategy Principal
  • Service Experience Games: Design them. Play them.

    Here’s a little secret: your customer knows your business really well. view more…

    Iran Narges, Adaptive Path Designer
    Kendra Shimmell, Adaptive Path @ Capital One Head of Service Design
  • Welcome to the Holodeck: Augmented Reality, Virtual Reality, and the Future of Experience Design

    Augmented reality apps, such as Pokémon Go, let people see digital renderings in their physical reality. view more…

    Jessica Outlaw, The Extended Mind Behavioral Scientist and VR Researcher
    Isabelle D'Arcy, The Extended Mind Virtual Reality Evangelist

Day 2 – Aug 30, 2017
Afternoon 1:30 - 5:00 PM

  • Design Your Design Organization

    As the move to establish in-house design teams accelerates, it turns out there’s very little common wisdom on what makes for a successful design organization. view more…

    Peter Merholz, Snagajob VP of Design
  • Getting Started With Customer Journeys

    A workshop to help you make customer journeys a part of your design toolset. view more…

    Boon Sheridan, Coincidental Arts Designer
  • Mapping Multi-Channel Ecosystems

    In today's world, we’re dealing with ever expanding multi-device multi-screen multi-service ecosystems across multiple channels. view more…

    Cornelius Rachieru, Ampli2de Inc. Managing Director
  • Opening the Door: An Exploration of Design for Transcendent User Experience

    Experiences of wonder, awe and transcendence cannot easily be described in words; they cannot be planned or anticipated but only invited. view more…

    Elizabeth Buie, Sigma Consulting Solutions Ltd Senior User Experience Consultant
    Alastair Somerville, Acuity Design Sensory Design Consultant
  • The Creative Power of Personal Storytelling

    Design, like other creative and innovative work, requires us to re-think and re-imagine the world around us. view more…

    Camille DePutter, Storytelling with Heart Storyteller

Day 3 – Aug 31, 2017
Full Day 9:00 - 5:00 PM

  • Leading Effective Co-creation Sessions

    Today’s complex design challenges require that designers be able to effectively collaborate in real-time with people from diverse backgrounds and experiences. view more…

    Jorge Arango, Futuredraft Partner
  • Low Tech Data Visualization - Theory and Practice

    Visualization is an increasingly important part of making sense of our highly networked, data-rich world. view more…

    Matt Nish-Lapidus, Independent/CIID Designer, Artist, and Teacher
  • Responsive Web Design Workshop

    Ready for responsive? It’s not just about layout anymore: a responsive redesign will uncover challenges with your current design, development, and publishing processes. view more…

    Ethan Marcotte, ethanmarcotte.com Web designer, author of “Responsive Web Design”
    Karen McGrane, Bond Art + Science Managing Partner
  • User research: Uncovering compelling insights through interviews

    Interviewing users is undeniably one of the most valuable and commonly used user research tools. view more…

    Steve Portigal, Portigal Consulting Principal

Day 3 – Aug 31, 2017
Morning 9:00 - 12:30 PM

  • Culture Design for Designers

    So, do you want to improve, shape, or design the culture of your organization? Perhaps you want your organization to be more design-centered, creative, or simply more collaborative. view more…

    Alla Zollers, We ♥ Work Leadership Coach & Culture Designer
  • ML/UX

    The workshop consists of a brief overview of what's currently possible with machine learning, followed by an outcome-based service design project prompted by real-world opportunities. view more…

    Scott Sullivan, Adaptive Path Service Designer
  • Rapid Service Prototyping

    Nothing makes a bigger difference to getting a service right than making it tangible early in the design process. view more…

    Jess McMullin, Situ Strategy Principal
  • Service Experience Games: Design them. Play them.

    Here’s a little secret: your customer knows your business really well. view more…

    Iran Narges, Adaptive Path Designer
    Kendra Shimmell, Adaptive Path @ Capital One Head of Service Design
  • Welcome to the Holodeck: Augmented Reality, Virtual Reality, and the Future of Experience Design

    Augmented reality apps, such as Pokémon Go, let people see digital renderings in their physical reality. view more…

    Jessica Outlaw, The Extended Mind Behavioral Scientist and VR Researcher
    Isabelle D'Arcy, The Extended Mind Virtual Reality Evangelist

Day 3 – Aug 31, 2017
Afternoon 1:30 - 5:00 PM

  • Design your Design Organization

    As the move to establish in-house design teams accelerates, it turns out there’s very little common wisdom on what makes for a successful design organization. view more…

    Peter Merholz, Snagajob VP of Design
  • Getting Started With Customer Journeys

    A workshop to help you make customer journeys a part of your design toolset. view more…

    Boon Sheridan, Coincidental Arts Designer
  • Mapping Multi-Channel Ecosystems

    In today's world, we’re dealing with ever expanding multi-device multi-screen multi-service ecosystems across multiple channels. view more…

    Cornelius Rachieru, Ampli2de Inc. Managing Director
  • Opening the Door: An Exploration of Design for Transcendent User Experience

    Experiences of wonder, awe and transcendence cannot easily be described in words; they cannot be planned or anticipated but only invited. view more…

    Elizabeth Buie, Sigma Consulting Solutions Ltd Senior User Experience Consultant
    Alastair Somerville, Acuity Design Sensory Design Consultant
  • The Creative Power of Personal Storytelling

    Design, like other creative and innovative work, requires us to re-think and re-imagine the world around us. view more…

    Camille DePutter, Storytelling with Heart Storyteller