Most of us start projects with good intentions—we want to make things welcoming, seamless, and maybe even fun to use. But too often, toxic cultures within tech result in products that have all sorts of biases embedded in them: “smart scales” that assume everyone wants to lose weight, form fields that fail for queer people, résumé-reading algorithms that are biased against women, image-recognition software that doesn’t work for people of color. As tech becomes increasingly central to users' days—and intertwined with their most intimate lives—UX folks have more responsibility than ever to consider who could be harmed or left out by their decisions.

In this talk, we’ll take a hard look at how our industry’s culture—its lack of diversity, its “fail fast” ethos, its obsession with engagement, and its chronic underinvestment in understanding the humans it’s designing for—creates products that perpetuate bias, manipulate and harm users, undermine democracy, and ultimately wreak havoc.