The healthcare experience is improving even though we’ve almost all had a less-than-pleasant memory of either waiting endlessly for an appointment, forgetting when and what dose of meds to take, crying over massive and unpredictable bills, or even just locating decent care in the first place. All of these mounting complaints and expenses have finally pushed healthcare to the tipping point. As a result, a patient-centered paradigm has emerged that is forcing organizations to more closely examine and improve the experiences they provide.
To help you make sense of the complex healthcare ecosystem, this talk will describe how the existing institutional Health 1.0 space is shifting towards user-centered Health 2.0 functionality, and touch on some key areas of interest to the UX community:
- Overview of the healthcare space
- Patient-driven care defined
- How medical records are becoming digital assets that you own
- Examples of UX successes in healthcare