Workshop Only Good Touching: Doing UX Strategy and Design in a Multi-touch Point Universe Co-taught with Todd Wilkens & Paula Wellings
Have you ever wanted to make an orchestrated, integrated, cross-product, multi-channel, location-sensitive, smart commerce, service designed product ecosystem for the masses? Yes?! Then this workshop is for you! Except that in this workshop, we will throw out the buzz words and provide a sensible framework for bringing products and services into both the glory and the minutia of people's everyday lives. We will focus on the power and peril of a touchpoint. Just because you can touch someone, does that mean you should? We will explore how you can ensure that every occasion where your organization touches or connects with a person’s life is appropriate, relevant, meaningful, and endearing.
The structure for the day will be a mix of shared insights and case studies followed by group activities to put the ideas into practice. When you wrap up the day, you will have:
- guiding principles for engaging with people across time and space
- a frame work for mapping human experience across multiple situations and interactions
- skills and tools for generating concepts for appropriate, relevant, meaningful, and endearing “touching”
- an understanding of how to prototype and orchestrate experiences for a variety of connection points
- a commitment to not being that creepy guy on the bus
Chris Risdon is an Experience Designer at Adaptive Path. Chris's journeyman path has helped shape his belief that finding the right blend of interaction design and communication design enables people to have compelling and useful experiences.
Before joining Adaptive Path, Chris was Senior User Experience Architect at user experience consultancy Macquarium, helping improve the online product experience for clients such as Lowes.com and Intercontinental Hotels Group. Prior to that, Chris was Lead User Experience Designer for a start-up in video syndication defining the user experience for all their consumer facing products. He was also formerly Senior Information Architect at CNN.com and has previously worked for or with companies such as Corbis, Microsoft, Nokia, General Motors and AT&T Wireless. He has also spent time with a number of start-up ventures, spanning information architecture, interaction design and visual and communications design.
Chris holds an MFA in design from the Savannah College of Art & Design, has taught design at NYU’s school for continuing education. He has a passion for designing typefaces and gives presentations on type design to graduate level design students.
Chris is also a magnet for stray dogs and is currently trying to learn the craft of watchmaking.