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VIDEO: UX Week 2010 – Chris McCarthy & Christi Zuber

Don’t Forget the Humans!

About the presentation
Don’t Forget the Humans! This is the mantra in world of healthcare, and over and over again we hear that “patient-centered care” is the perfect desired state. But what about all those other humans in the system? What about the nurses, pharmacists, doctors, transporters and business people? | read more…

About Chris
Chris McCarthy is the Director of the Innovation Learning Network (ILN) and an Innovation Specialist with Kaiser Permanente’s Innovation Consultancy (IC). | read more…

About Christi
Christi Zuber is a nurse with a passion for design. She is the director of the Innovation Consultancy at Kaiser Permanente, a not-for-profit Integrated Delivery System providing healthcare for over 8.5 million people each year. | read more…

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